Περιορισμοί στο χρόνο επίσκεψης χώρων πολιτισμού: Μια προσέγγιση από μίνι σε νάνο - παιχνίδια

Abstract

Museums, Institutes and Organizations (MIOs) strive to ensure that every visitor leaves their venues with an understanding of one or more basic messages, a notion that they wish to communicate. However, providing a high Quality of Experience (QoE) to MIO visitors, while exploiting every second of a visitor’s visit time is demanding and challenging. In an effort to improve visitors’ QoE while keeping their visiting time within their expectations, we propose a new holistic approach based on three consecutive visit phases being: (a) “before the visit”, (b) “actual visit” and (c) “after the visit”. Our framework provides suggestions for creating content for MIOs while keeping visitors engagement time to minimum. For each phase of the MIO visit we provide suggestions on (a) the visit preparation when visitor profiling can be acquired in an effort to minimise visit time and maximize QoE, (b) the actual visit and ways of communicating aright the MIOs basic message(s) in a matter of seconds, and (c) keeping the interest after one’s visit and engage more visitors. Depending on visitors’ requirements we propose visit elongation and/or message passing as approaches in different phases of one’s visit. Visit elongation exploits visitor’s time before or/and after their visit with personalization tools and sharing means. Message passing is preferred when visitor’s time is limited and/or visitors are unaware of the available visit elongation tools. Message passing exploits nano-games, a novel concept introduced for the sake of this thesis, which are short, easy to master, self–contained games of a single level of difficulty, able to mastered within a matter of seconds. Evaluation has showed promising results, with MIOs providing a qualitative informational experience to their visitors. Regardless of shortness in time or of the crowds that may exist, especially in peak hours, visitors are able to get the maximum experience possible adjusted for their needs.